The auth that expires mid-treatment is a session you cannot bill.
Money leaks across your locations where the systems do not talk to each other, and you find it weeks later on a denial. Relay builds AI employees wired into the systems you already run, so the work catches it overnight and surfaces the referrals already in your data, all HIPAA-compliant.
See where you're leakingWhere your pediatric speech therapy clinic is leaking revenue.
What you earn and where your hours go sit scattered across systems that do not talk to each other, multiplied by every location you run. Prior authorizations pile up in one platform, claim denials sit in another, eligibility checks have to happen before every visit. UnitedHealthcare added prior authorization for SLP under Medicare Advantage in September 2024, and re-auth for codes like 92507 runs at intervals that vary by plan for many payers. That workload compounds quietly until a denial surfaces it. AI employees pull it into one picture you can act on before the claim goes out, fully HIPAA-compliant.
AI employees go to work inside your back office.
In the first 2 to 3 weeks we map your operation and build your first working AI employee inside your stack, so you see it before we build the rest. Then our engineers embed in your clinic and build AI employees inside the systems you already run, SimplePractice, WebPT, CentralReach, whatever your stack is. Anything that matters routes back to your staff for approval before it is final.
Authorizations stop expiring mid-treatment.
An AI employee tracks every open authorization across your locations and CPT codes and flags the ones due for renewal before a session that cannot be billed slips through. For codes like 92507 and 92523, where payers require re-auth at intervals that vary by plan, this runs as a nightly sweep. Your staff sees the queue each morning and approves what needs to go out.
Billing closes its own loop overnight.
Every remittance gets matched back to its claim and note, one to one: a missing modifier GN on a Medicare claim, a same-day eval and treatment flagged before it generates a denial, an eval code mismatch on a 92523. At Sensory Speech and OT, a pediatric speech and OT clinic, the AI employees reconcile billing overnight, and the referral mapping turned into 3 formal partnerships generating $24,000 a month in recurring revenue.
How we build it.
We start from the problem you feel, then build the fix on the systems you already run. Discovery and your first working AI employee take 2 to 3 weeks. The full build runs 8 to 12 weeks.
Start with a free 30-minute call
A short call about where the work is piling up and what that is costing you while it stays manual. No commitment, and you leave knowing where you would start.
Discovery and your first AI employee (weeks 1 to 3)
A few working sessions with your team. We map your operation end to end, every workflow across your locations, and find where the money leaks and what closing it is worth. You do not walk away with just a document. By the end of discovery we have built your first working AI employee on top of the systems you already run, so you see it pay off in your real setup before the full build starts.
The full build (8 to 12 weeks, start to finish)
We build the rest of the AI employees you mapped and wire them across every location. Nothing goes out until your team approves it, so you stay in control the whole way. One pediatric therapy client had all seven locations live within 90 days.
Common questions.
Does Relay replace our EHR or billing software?
No. Relay sits on top of the platforms you already run, SimplePractice, WebPT, CentralReach, and others. The AI employees pull data across them and automate the back-office work that falls between systems. Nothing gets ripped out.
How does Relay handle prior authorization renewals for ongoing speech therapy?
AI employees track every open authorization by location and CPT code and flag renewals before they expire. For payers that require re-auth at intervals that vary by plan, like many do for 92507, this runs automatically each night. Your staff approves the submissions each morning.
What happens if we need to pause or change the engagement?
The AI employees are built into the systems your clinic already runs, so the workflows keep operating while you decide. We work month to month after the build is complete, and if your needs change we adjust the engagement to match.
How long does it take to get Relay running across multiple clinic locations?
Discovery takes 2 to 3 weeks and ends with your first working AI employee live in your stack. The full build runs 8 to 12 weeks end to end. One pediatric therapy client had all seven of its locations running on a custom build within 90 days. We quote timelines before we start and hold them.
Why are our speech therapy claims getting denied, and how does Relay fix that?
Most denials trace to a few preventable patterns: a missing modifier GN on Medicare SLP claims, an evaluation and treatment billed the same day, or the wrong eval code. AI employees audit claims before they go out and flag those patterns overnight, so denials stop at the source. Industry denial rates for therapy billing run 5 to 10 percent depending on payer; well-run practices target under 5 percent.
What does it cost?
Relay runs as a monthly engagement. The build takes 8 to 12 weeks, starting with a 2 to 3 week discovery where your first AI employee goes live. You will have a proposal with exact numbers after the call.
See where the back office is leaking before the next denial does.
The call is a free 30-minute working session. We map 3 workflows where AI could close the gap, and the map is in your inbox the same day. Every month those gaps stay open, the leak grows. No commitment, and you leave with something useful whether or not we build together.