Privacy policy

1. Information We Collect

Information you give us directly:

• Your name, email address, phone number, company or clinic name, and clinic website.
• Anything you write in a booking or contact form, including the workflows or questions you want to discuss.

Information we collect automatically:

• Your IP address, browser type, and operating system.
• The pages you view, the time you spend on them, and the site that referred you.
• Cookies and similar technologies, described in Section 8.

2. How We Use Your Information

• To prepare for and run the call you booked, and to send the proposal and workflow map we promised.
• To respond to your questions and requests.
• To understand which pages lead people to book a call, so we can improve the site.
• To keep the site secure.
• To send occasional service updates or offers, which you can opt out of at any time.
• To meet our legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only with:

• Service providers that run this site on our behalf, such as hosting, analytics, calendar, and email tools, under confidentiality obligations.
• Legal authorities when the law requires it or in response to valid legal process.
• A buyer or successor if the company is ever merged, acquired, or sold, with safeguards carried over to the new owner.

4. Patient Data and HIPAA

This website does not collect patient data, and you should not submit any through it. In client engagements that involve protected health information, we operate under business associate agreements, and everything we build is HIPAA-compliant by design. Those terms are set in the engagement contract rather than this policy.

5. Data Retention

We keep personal information only as long as we need it for the purposes above, or as the law requires. You can ask us to delete your information at any time, as described in Section 7.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and limiting access to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete it.
• Object to how we process it, or withdraw your consent.
• Receive a copy in a portable format.

To exercise any of these, email us at hello@therelayco.com. We respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to understand which pages lead people to book a call, through Google Analytics 4. You can set your browser to reject cookies or warn you when a site uses them, and this site works the same without them.

9. International Data Transfers

We operate this site from the United States. If you visit from outside the United States, your information is processed and stored here, and may be subject to data protection laws different from those in your own country.

10. Third-Party Links

Our site may link to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will post any changes here with a new effective date, and continued use of the site means you accept the updated policy.

12. Contact Us

Questions about this policy or our privacy practices? Contact The Relay Co at hello@therelayco.com, or write to us at 1516 W Lake St #224, Minneapolis, Minnesota 55408.