Every expired authorization at your ABA clinic is a denial you find weeks too late.
Authorizations slip and claims break across your locations, and you find out weeks later on the remittance. Relay builds AI employees wired into the systems you already run, so the work catches it overnight before it becomes a write-off, all HIPAA-compliant.
See where you're leakingWhere your ABA clinic is leaking revenue.
Authorization windows expire, a credential lapse freezes billing, and session notes drift out of sync with claims across dozens of clients, multiplied by every location you run. The data to catch it sits in CentralReach, your clearinghouse, and a credentialing tracker that do not talk to each other, so the denial lands before anyone saw it coming. AI employees pull it into one picture you can act on before the claim goes out, fully HIPAA-compliant.
AI employees go to work inside your back office.
In the first 2 to 3 weeks we map your operation and build your first working AI employee inside your stack, so you see it before we build the rest. Then our engineers build AI employees inside the systems you already run, on top of CentralReach, Raven, Rethink, or whatever your stack looks like. They run the authorization cycle, reconcile session notes to claims overnight, and track credentialing across every location, so the gaps stop accumulating. Anything that matters routes back to your billing coordinator or clinical director for approval first.
Authorizations stay ahead of the session schedule
An AI employee sweeps every open authorization each night, flags the ones expiring in the next 14 days, and drafts each renewal against that payer's rules. Your billing coordinator reviews the queue in the morning and approves before anything goes out. The retroactive denials that pile up from one missed window stop before they start.
Session notes and claims reconcile before batch submission
ABA billing runs on 15-minute units across CPT 97153 and 97155, and one miscounted unit per session compounds across hundreds of claims. An AI employee matches every session note to its claim line before the batch goes to the clearinghouse, flags unit mismatches and modifier errors, and queues corrections for staff review. The documentation-mismatch denials get caught on the way out, not on the remittance.
How we build it.
We start from the problem you feel, then build the fix on the systems you already run. Discovery and your first working AI employee take 2 to 3 weeks. The full build runs 8 to 12 weeks.
Start with a free 30-minute call
A short call about where the work is piling up and what that is costing you while it stays manual. No commitment, and you leave knowing where you would start.
Discovery and your first AI employee (weeks 1 to 3)
A few working sessions with your team. We map your operation end to end, every workflow across your locations, and find where the money leaks and what closing it is worth. You do not walk away with just a document. By the end of discovery we have built your first working AI employee on top of the systems you already run, so you see it pay off in your real setup before the full build starts.
The full build (8 to 12 weeks, start to finish)
We build the rest of the AI employees you mapped and wire them across every location. Nothing goes out until your team approves it, so you stay in control the whole way. One pediatric therapy client had all seven locations live within 90 days.
Common questions.
Does Relay replace our CentralReach subscription?
No. Relay builds on top of CentralReach, not instead of it. Your team keeps the tools they know while the AI employees run authorization tracking, claim reconciliation, and credentialing in the background. You add automation without ripping anything out or learning a new platform.
How does prior authorization automation work across multiple locations?
AI employees track every open authorization across all your locations, flag renewals before they lapse, and draft submissions against each payer's rules. A staff member approves before anything goes out. Because the build sits on top of your existing payer portals and practice management system, there is no new system to learn.
What happens if the AI makes a billing error?
Nothing reaches the payer without a human approving it first. The AI employees prep and queue; your billing coordinator confirms. That human-in-the-loop step is built into every workflow, which matters for ABA practices under regular payer scrutiny, where one wrong batch can trigger an audit.
How long does it take to build and deploy?
Discovery takes 2 to 3 weeks and ends with your first working AI employee live in your stack, not just a document. The full build runs 8 to 12 weeks end to end. One pediatric therapy client had all 7 locations running on a Relay custom build within 90 days.
We already use a billing service. Why would we switch?
Outsourced billing typically runs 5 to 9 percent of every collection, takes your data out of your direct oversight, and can walk at any time. Relay builds the automation into your clinic's existing infrastructure, keeps your data inside your own stack, and replaces a percentage cut with a predictable monthly engagement.
How does the monthly engagement work after launch?
The build runs 8 to 12 weeks and starts with a 2 to 3 week discovery where your first working AI employee goes live in your stack. After launch, a monthly fee keeps everything maintained and updated as your payers and stack change. A person on your staff finalizes every action the AI employees prepare, so nothing goes out without a human sign-off.
See where your ABA back office is leaking.
It's a free 30-minute intro call. We'll show you where the billing and auth gaps are costing you and walk through a workflow or two where AI closes the loop. Every month you wait, those denials keep stacking. No commitment required.